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1.General Bonus Terms & Conditions
1.1. From time to time we may offer bonuses, rewards, promotions, competitions, cashback and/or gifts (“promotions”). These promotions will be governed by these General Bonus Terms and Conditions (“General Bonus T&Cs”). Each specific promotion will also have their own customer terms and conditions outside of the General Bonus Terms and Conditions. By taking part in any promotion and agreeing to receive bonuses offered by Viggoslots.io, you automatically consent to comply with our general bonus terms & conditions.
1.2. In case you intend to participate in a promotion or to receive some bonus offered by Viggoslots.io, but does not properly understand how the promotion/bonus works, you should address Viggoslots.io Customer support for clarification.
1.3. Viggoslots.io reserves the right to add, remove or alter any of the promotional/bonus details or terms.
1.4. It is your responsibility to regularly check the bonus terms and conditions for any amendments or updates. In case any alterations in terms and conditions take place, be it the general Terms and Conditions or the terms of a specific promotion, Viggoslots.io will inform you.
1.5. We may make terms and conditions available in various languages for convenience. In case of any discrepancy between the English language version and the non-English language version of these terms and conditions, the English version takes priority.
1.6. Offers are limited to one offer per Player (one offer per household address, shared computer or shared IP address, email address, telephone number, payment method).
Viggoslots.io reserves the right to suspend or close any account suspected of being a duplicate. The original deposit made by the Player if applicable will not be confiscated and only the Bonus and/or winnings from the Bonus will be confiscated.
1.7. Unless otherwise stated, active Bonus must be wagered within 7 days of issue, otherwise both bonus funds & winnings associated with the relevant bonus will be forfeited.
1.8. When you take part in a promotion, both deposited funds and bonus funds become the “bonus balance”. If a bonus is active the wagering must be completed, or the bonus must be zeroed out, in order for a withdrawal to be made. The only exception will be if you wish to withdraw your deposit only, in which case the bonus funds and any winnings will be forfeited.
1.9. If you have decided not to participate in a promotion(s), you have already opted into, you must contact Viggoslots.io Customer support and request cancellation of the bonus before placing any bets.
1.10. Unless otherwise stated, 20 EUR (or the equivalent in any other currency) is the minimum deposit to avail of promotions or bonuses.
1.11. You may not place any bets that exceed the maximum bonus bet size when using bonus money. The maximum bonus bet size is 5 EUR (or the equivalent in any other currency) per bet/spin or equivalent, unless it is stated differently in the specific terms and conditions tailored to each bonus campaign. Please note that it is your responsibility to ensure that you are aware of the maximum bonus bet size. For cases where bets are deemed to have exceeded the maximum bonus bet size, an account may be reviewed, and the bonus funds confiscated in the process.
1.12. If you wish to make a withdrawal before meeting the Wagering Requirements, you will forfeit your bonus winnings accrued, your bonus amount, and opt out of the promotion.
1.13. Any Bonus Funds are displayed separately from any Deposit Funds in Your Player Account. Bonus Funds can only be withdrawn once they have been converted into real money.
1.14. When playing an active bonus, your funds will be used in the following order: Funds required to trigger the bonus, Bonus funds and Any remaining funds.
1.15. You can withdraw real money balance before satisfying bonus wagering, by doing so you will forfeit the funds in your bonus balance.
1.16. In case you run out of deposit money and the bonus money attached to it before fulfilling the wagering requirements, your account will be cleared from any remaining wagering requirements.
1.17. After wagering requirements are met, the deposit funds, bonus money and any winnings gained will become withdrawable real-cash money in your account.
1.18. Viggoslots.io bonuses are intended for recreational playing only. Improper use of the bonuses and promotional abuse will not be tolerated. We reserve the right to take the following actions against bonus abuse (list not exhaustive).
Abuse may include but is not limited to:
Using multiple Account(s)
1.19. We may reclaim any Bonus that has been awarded in error in accordance with the General Terms and Conditions
1.20. We may make amendments to an Offer to correct typographical errors or to improve understanding and we reserve the right to amend or terminate an offer if required to do so for legal and/or regulatory reasons.
1.21. Viggoslots.io reserves the right to ban a player from participating in promotions at its own discretion at any time.
1.22. In case you failed to claim a deposit bonus, or forgot to do so, and intends to play with the bonus, you must contact Customer support prior placing any bets and ask to adjust your balance.
1.23. We reserve the right to audit your game play/transaction logs. You hereby consent in advance for us to do so. If, after an audit, it transpires that you participated, or attempted to participate, in a manipulative game strategy to take advantage from the bonus being rewarded to you from the casino, we hold the right to deny, withhold, revoke or withdraw your entitlement to any promotion, winnings or bonus, or terminate your association with our website and/or block your account. In such circumstances, we shall be under no obligation to refund any funds that may be in your account other than your original deposit amounts.
1.24. Bonus money is free money intended to help you enjoy Viggoslots.io; it is not to be withdrawn once received. In order to prevent you from withdrawing your bonus funds instantly, Viggoslots.io (as well as other casinos) requires so-called “wagering” of the bonus money. Wagering coefficient indicates the number of times you need to place the amount of bonus.
1.25. Participation in some promotions requires opting in. It can be done either by clicking on a link in the promotion on site / by email or by contacting the Customer support. You are free to opt out of receiving promotional newsletters at any time.
1.26. Bonus is in effect until bonus wagering requirements are fulfilled, all bonus money is lost or the bonus expire.
1.27. Game winnings from spins or game rounds initiated with bonus funds but completed with real money after the bonus has been wagered, lost or forfeited, will be removed and may result in your account being closed for bonus abuse.
1.28. We reserve the right to withdraw or suspend any promotion or campaign at any given time.
1.29. We reserve the right to update the bonus terms and conditions at any time.
2. Specific promotions
2.1. Free Spins with requirements
Free Spins with deposit requirement have a maximum possible payout of 150 EUR (or equivalent in any other currency) unless otherwise stated in the specific promotion and except for the Free Spins of the Welcome Bonuses.
2.2. Free Spins Without Deposit
2.2.1. Free Spins granted without a deposit requirement as a goodwill gesture or as part of a marketing campaign while the player is actively playing on the website are subject to a maximum withdrawal limit of 50 EUR (or the equivalent in any other currency).
2.2.2. Free Spins offered without deposit required and at the registration of the account are subject to a maximum withdrawal limit of 10 EUR (or the equivalent in any other currency). To initiate a withdrawal, a deposit may be required in accordance with the minimum withdrawal limits outlined in the Terms and Conditions.
2.2.3. Free spins must be used within 7 days of being credited to the customer's account unless specified otherwise in the promotion Terms & Conditions.
2.3. Instant Bonuses
2.3.1. From time to time, Customer Support's agents might consider awarding free bonus money or free cash as an act of goodwill in a case-by-case scenario. In such cases and independently of the type or amount of bonus given, the maximum winnings withdrawal resulting from that bonus cannot exceed 5 times the value of the original released bonus amount.
2.3.2. You may request any type of bonus from our Customer Support team, on the condition that your account has no pending withdrawals.
2.4. Wager Free Bonuses
When playing with a wager-free bonus offered by the casino, through a promotion/campaign, or as a goodwill gesture from any member of the team, you are allowed a one-time withdrawal request (which will void the current bonus).In the case where funds remain in the balance, it will be considered as a win generated by your bonus and the bonus terms & conditions continue to apply.
2.5. Cashdrop
2.5.1. Cash drop has a one-time (1x) wagering requirement. If the Cash drop is not used within 7 days, it will be forfeited from your balance.
2.5.2. In case of winnings resulting from playing with a cashdrop, the maximum possible payout is five times (x5) the bonus amount received. This term also applies to no-deposit bonuses and free money bonuses.
2.6. Welcome Package
2.6.1. The Welcome Package can be claimed directly from the deposit section and is divided into three deposit bonuses:
2.6.2. The minimum qualifying deposit for each Welcome Bonus is 20 EUR (or the equivalent in any other currency).
2.6.3. Free Spins will be credited at 13:00 CET on the day after the qualifying deposit. If all three bonuses are claimed in one day, Free Spins will be distributed over the following three days.
2.6.4. For players with registered addresses in Finland, the Welcome Package includes only Free Spins on the first three deposits:
2.6.5. Maximum withdrawal allowed from Free Spins in the Welcome Bonus is 150 EUR (or the equivalent in any other currency) unless stated otherwise.
2.6.6. Free spins from the welcome bonus expire seven days (7) after being credited to the player’s account.
2.6.7. The Welcome Package can only be claimed once per player (one offer per household address, shared computer or shared IP address, email address, telephone number, and payment method).
2.6.8. Players may encounter alternative welcome bonuses promoted through affiliate sites with permission from Viggoslots.io. If a player claims such an alternative offer, they are not permitted to claim the standard welcome bonus again from other sections. Should this occur due to a system error, the Casino reserves the right to close the account and/or forfeit winnings derived from such error.
2.6.9. The Welcome Package, whether Standard or Crypto, is available to players with any deposit at any time. Players can choose either the Crypto Welcome Bonus or the Standard Welcome Bonus for each deposit level, but not both for the same deposit.
2.6.10. If a player claims the Crypto Welcome Bonus for their first deposit, they cannot claim the Standard Welcome Bonus for that deposit. Likewise, if the Standard Welcome Bonus is claimed first, the Crypto Welcome Bonus for that deposit will no longer be available.
2.6.11. However, for each subsequent deposit where a bonus is available, players will again have the option to choose between the Crypto Welcome Bonus and the Standard Welcome Bonus.
2.6.12. Players can claim the Crypto Welcome Package directly from the deposit section when selecting a cryptocurrency payment method. This package consists of three deposit bonuses:
2.6.13. A minimum deposit of €20 is required to claim each Crypto Welcome Bonus.
2.6.14. The Crypto Welcome Bonus is subject to a 40x wagering requirement on the bonus amount.
2.6.15. The General Bonus Terms & Conditions apply to the Crypto Welcome Bonus.
2.7. Cashback
2.7.1. The cashback is calculated based on the theoretical RTP of each bet placed minus operational costs. Cashback is based on players' gaming activity from Friday to Thursday and is paid out on Friday at 04:00 AM CET.
2.7.2. In order to receive cashback, a player must have made at least one deposit during the week of the cashback plus one bet during the calendar month.
2.7.3. Cashback does not apply to bets placed in live casino games, including table games, video poker, and similar.
2.7.4. Cashback cannot be combined with other bonuses or promotions. If a player has an active bonus, cashback will not be earned until that bonus is either completed or forfeited.
2.7.5. The minimum cashback payout is 1 EUR (or the equivalent in any other currency).
Maximum cashback payout per week is limited to 1,400 EUR (or the equivalent in any other currency).
2.7.6. Viggoslots.io reserves the right to deny a player cashback if there is any suspicion of fraudulent behaviour.
2.7.7. Viggoslots.io reserves the right to change or cancel any cashback program at any time, without prior notice, for any reason deemed necessary.
2.7.8. Accounts that are deactivated, suspended or in any way not deemed active and open will not be eligible for cashback.
2.7.9. Cashback not used within 14 days will be removed from the player’s balance.
2.8. Monday Free Spins
2.8.1. Winnings from Monday free spins are not subject to any wagering requirements.
2.8.2. The maximum payout from winnings obtained via Monday free spins is capped at 150 EUR (or the equivalent amount in other currencies).
2.8.3. To qualify for Monday free spins, players must have made a minimum deposit of 20 EUR (or equivalent in other currencies) between Monday and Sunday of the previous week.
2.8.4. Monday Free Spins will be credited at 13:00 CET on Mondays.
2.8.5. Monday Free Spins expire 48 hours after being credited.
2.9. Game of the Month
2.9.1. From the 20th of one month until the 19th of the following month, players can accumulate Free Spins for the upcoming Game of the Month promotion.
2.9.2. To qualify for the promotion, a minimum deposit of 20 EUR (or equivalent in other currencies) must be made within the previous 30 days.
2.9.3. The Free Spins are wager-free, and the exact number of spins awarded depends on the total deposit amount over the last 30 days as follows:
2.9.4. Free Spins are credited at 12:45 CET on the 20th of each month. If the 20th falls on a Friday or Monday, spins will be credited on the 21st instead.
2.9.5. Free Spins from the Game of the Month expire two days after being credited to the player’s account.
2.9.6. The maximum payout from winnings obtained via Game of the Month is capped at 250 EUR (or the equivalent amount in other currencies).
2.10. Other Terms
2.10.1. Some of our occasional promotions might be automatic match bonuses, meaning that, instead of claiming the bonus in the cashier, the bonus is automatically credited into the player’s account once the deposit has been successfully made.
2.10.2. Any offer is non-transferable.
2.10.3. To opt out of receiving an automatic bonus, please reach out to our support team after making your deposit. In some cases, certain bonuses can be removed upon request. It's crucial to note that in order to have a bonus removed, you must contact our Customer Support before placing any bets or commencing the wagering process for the bonus.
2.10.4. Different games and game types contribute towards fulfilling wagering requirements to different extents. For instance, if a game type delivers 100% towards wagering, it means that if you bet €1, €1 will count towards completion of the wagering.
2.10.5. Below are the games’ bonus wagering contribution rates:
*With an active bonus the following games are strictly forbidden to play, Table Games, Video Poker, Jackpot Games, Live Casino and the following slot games: 1429 Uncharted Seas, Beautiful Bones, BIG Bamboo, Bonanza, Book of 99, Born Wild, Cherrypop, Da Vinci’s Treasure, Danger High Voltage, Dead or Alive, Dead or Alive 2, Deadwood, Folsom Prison, Gold Bar Roulette, Immortal Romance, Jack Hammer 2, Jammin Jars, Jammin’ Jars 2, Jokerizer, Karen Maneater, Le Kaffee Bar, Lost Relics, Moon Princess, Moon Princess 100, Moon Princess Trinity, Mystery Joker 6000, Peking Luck, Razor Shark, Razor Returns, Reactoonz, Reactoonz 2, Remember Gulag, Rise of Olympus, Rise of Olympus 100, Royal Mint, San Quentin xWays, Secret of the Stones, The Dog House, The Dog House Dice Show, The Dog House Megaways, The Dog House Multihold, Tombstone RIP, Valley of The Gods, Victorious, Victorious Max, Vikings, Wanted Dead Or A Wild, Who wants to be a Millionaire, Wild Swarm. In case this is breached the bonus and any potential winnings derived from the bonus will be forfeited.
2.10.6. We reserve the right to update this list and forfeit any winnings if bonus funds are wagered on these games.
2.10.7. The stake size on any game with a "bonus buy" or "feature buy" option will count as the total cost of the spin, not the stake or value of the game round the feature or bonus is played at. For example, Money Train at €1 stake, the bonus buy is 80x (€80) so the bet size for this round would be €80.
2.10.8. Although the wagering rules listed above are Viggoslots.io default wagering settings, the player’s participation in certain promotions activates a special wagering mode for these promotions’ bonus money. For example, table games, excluded from wagering by default, might become the only type of games eligible for wagering bonus money within special promotions for table games. Any promotion with an irregular wagering mode will have an accurate description of this mode in its terms and conditions.
2.10.9. Should any user use a bonus with the sole purpose of creating a positive expected value on bonus return by using practices such as Bonus hunt and collecting bonus games to play them in a specific time aimed at securing cash out of said bonus, then Viggoslots.io Casino will enforce condition number 1.23.
2.10.10. Not all payment methods qualify for bonuses. If eligible, when selecting the method in the cashier, the bonus will appear for selection. For further information, you can always contact our Customer Support.
2.10.11. Viggoslots.io reserves the right to empty the player's gaming account bonus money if the player has not been logged into their account during the last two months.
2.10.12. Players from the following countries are not eligible to receive welcome bonuses: Latvia, Lithuania, Bulgaria, China, Estonia, Georgia, India, Indonesia, Moldova, Pakistan, Romania, Russia, Slovakia, Turkey and Ukraine.
